Department of housing complaints vic

A community housing organisation , housing association or housing provider : you need to contact them directly. We also have advice if you are having a problem with a neighbour. Need urgent housing ? You can give us feedback, complain about a service you have received and have many decisions reviewed and appealed.

If you are in immediate danger Call 000.

The Housing Registrar monitors complaints handling by registered agencies. Housing Victoria provides eligible people with public housing and loans to assist with residential bonds. It is part of the Department of Health and Human Services.

HousingVic is managed by the Victorian Department of Health and Human Services. Contacts and guidance if you need help, want to complain or are having trouble with the website. All of our forms and guides are available to download or access electronically.

News about housing. The Victorian government provides limited public housing for people on low incomes.

The landlord for public housing tenants is the Director of Housing. The law is the same for public housing tenants and private residential tenants, but some of the steps are different. The Department of Housing and Public Works welcomes your compliments , complaints , or any other feedback that will help us improve our services. We are committed to effectively handling complaints in a timely and professional manner. A Condition Report describes the condition of a public housing property at the start of a tenancy.

The Office of Housing’s information kit will contain two Condition Reports, one copy for you and one copy for the Office of Housing. Your Housing Services Officer will have inspected the property before you moved in. Information about housing and accommodation in Victoria : covers renting, owners corporations, building and renovating, retirement villages and more. What is the complaint process?

We deal with most complaints within days. Complaints that are complex can take longer before we make a final decision. The designated person can be an MP, a local councillor or a Tenant Panel.

They are specific to offering compliments and complaints about Victoria Police employees. Making a compliment In order to continue to provide quality service to the community, Victoria Police need assistance, and while personnel are valued any recognition of their good work and efforts is greatly appreciated. Increased number of investigations and enquiries We made enquiries or investigated more than 0cases.

Public housing home visits and inspections operational guidelines.

This guideline outlines the approach the department uses to manage home visits and inspections when staff visit public housing properties on behalf of the Director of Housing. For more information, see the Home visits and inspections in public housing operational guideline (word). Housing Registrar is a body corporate, established to promote quality and continuous improvement in the delivery of affordable housing to low-income Victorians through registration and regulation of registered agencies.

We have redesigned the way we provide our information to make it quicker and easier to find. The information that was on this website is now available on one of our new, topic focussed websites. Information for organisations that are funded by the department to provide homelessness support services. In Victoria , rooming house regulations have been made that include a suite of standards for rooming houses. Social housing is owned and run by the government, housing agencies or not-for-profit organisations.

This initiative is the most comprehensive reform of the housing sector in Victoria ’s history. It delivers both more and better quality housing , that meets the needs of tenants and is delivered as quickly and cost-effectively as possible. Homes for Victorians includes the development of around 0social housing dwellings.

To report incidents of disruptive behaviour, contact your nearest Housing Service Centre. Some complaints must first be reported to the relevant authority. The Ministry of Housing, Communities and Local Government ’s (formerly the Department for Communities and Local Government) job is to create great places to live and work, and to give more power.